Customer Relationship Management (CRM) by Mindware Consulting Ltd

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) course will equip you to become a professional in Customer Service and Relationship Management. You will acquire the managerial competencies you need to create a culture of service excellence in your company.

            Tuition: N10,500
(Get 50% discount when you take 2 or more courses in the bundle package at N5,999)

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Coursewares

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Course Contents

COURSE WORK
PREFACE: WHY IS CUSTOMER SERVICE TRAINING IMPORTANT?
MODULE 1: INTRODUCTION TO CUSTOMER SERVICE
MODULE 2: CUSTOMER SERVICE BASICS
MODULE 3: ELEMENTS OF CUSTOMER SERVICE EXCELLENCE
MODULE 4: PROBLEM SOLVING IN CUSTOMER SERVICE
MODULE 5: STRATEGY IN CUSTOMER SERVICE
MODULE 6: EMPOWERMENT IN CUSTOMER SERVICE
MODULE 7: COMMUNICATIONS IN CUSTOMER SERVICE
MODULE 8: COPING WITH CHALLENGING CUSTOMERS
MODULE 9: MOTIVATION
MODULE 10: LEADERSHIP IN CUSTOMER SERVICE
MODULE 11: CUSTOMER RETENTION AND MEASUREMENT OF SATISFACTION
MODULE 12: TECHNOLOGY AND CUSTOMER SERVICE
CERTIFICATION EXAM PREP
CUSTOMER RELATIONSHIP MANAGEMENT TRAINING GUIDE (pdf)
CRM QUIZ